At Digitronix we have a long-term approach to our customer relationships. We know we can only retain your custom if we deliver to consistently high standards. This is why we have invested in the development of robust quality assurance strategies. Please contact us for a complete copy of our quality assurance manual, or find a summary below.
Every key client is supported by a dedicated account manager at a senior level within our company
Our quality assurance process involves pre-flighting, proofing and calibrating the press before every print project; comparing initial copies to your PDF and checking random samples for consistency; assigning a quality supervisor to sign off every project and a dispatch manager to manage distribution; following every print project up with an after-sales call.
Every press and finishing officer is certified to use our equipment. We invest in training courses to keep skills up to date and develop in-house specialisms.
We have a complaints management procedure in place so if you have a problem, you can be confident it will be dealt with rapidly and efficiently.
We support key customers with minimum service levels that include a two hour response time on quotation requests; 24 hour turnaround on urgent projects; web-based FTP file-upload facility; after-sales call follow-up; advice on environmental issues; advice on quality issues;an experienced in-house graphic design team; team of qualified variable data specialists; and regular review meetings.
